隐私政策 Privacy Policy
最后更新：2026年9月7日 Last updated: 7 September 2026
爱186冷冻食品（SSM：【待填 SSM 号码】）依据马来西亚《2010 年个人资料保护法令》（PDPA）处理你的个人资料。本政策说明我们收集什么、为什么收集、怎么处理，以及你有什么权利。
Love 186 Frozen Food (SSM: 【待填 SSM 号码】) handles your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This policy explains what we collect, why, how we handle it, and what rights you have.
1. 我们收集什么
1. What we collect
- 身分与联络资料：姓名、电话／WhatsApp 号码、电邮、送货与账单地址。
- 订单资料：你买了什么、数量、价钱、送货时间、订单纪录。
- 商业客户资料：公司名称、SSM 号码、负责人姓名与联络方式（仅批发客户）。
- 付款资料：付款状态与交易参考号。我们不收集、不储存完整的信用卡／扣账卡号码或网上银行密码 —— 这些由付款闸道直接处理。
- 技术资料：IP 位址、浏览器类型、到访页面（用于网站运作与统计）。
- Identity and contact data: name, phone / WhatsApp number, email, delivery and billing address.
- Order data: what you bought, quantities, prices, delivery times and order history.
- Business customer data: company name, SSM number, contact person and details (wholesale customers only).
- Payment data: payment status and transaction reference. We do not collect or store full card numbers or banking passwords — those go directly to the payment gateway.
- Technical data: IP address, browser type and pages visited, for site operation and statistics.
2. 为什么收集
2. Why we collect it
- 处理与配送你的订单，并在需要时联络你确认价钱或送货安排。
- 开立发票与收据，并履行税务与会计上的法定义务。
- 处理退款、投诉与食品安全追溯。
- 在你同意的情况下，发送促销讯息。你可以随时叫我们停。
- To process and deliver your order, and to contact you about pricing or delivery.
- To issue invoices and receipts and to meet tax and accounting obligations.
- To handle refunds, complaints and food-safety traceability.
- To send promotional messages where you have agreed. You can tell us to stop at any time.
3. 会给谁
3. Who we share it with
- 送货伙伴：只提供送货所需的姓名、地址与电话。
- 付款闸道：处理线上付款所需的资料。
- 会计师／审计与主管机关：法律要求时。
- 我们不会把你的个人资料卖给第三方。
- Delivery partners: only the name, address and phone needed to deliver.
- Payment gateway: the data needed to process an online payment.
- Accountants and auditors and regulators: where required by law.
- We do not sell your personal data to third parties.
4. 保存多久
4. How long we keep it
订单与发票纪录依税务规定保存至少 7 年。行销联络资料在你要求删除或停止联络后移除。
Order and invoice records are kept for at least 7 years as required for tax purposes. Marketing contact details are removed when you ask us to delete them or to stop contacting you.
5. 你的权利（PDPA）
5. Your rights under the PDPA
- 查阅我们持有的关于你的个人资料。
- 要求更正不准确的资料。
- 撤回同意，或要求我们停止用于行销。
- 在法律允许的范围内限制处理。
- Access the personal data we hold about you.
- Ask us to correct data that is inaccurate.
- Withdraw consent, or ask us to stop using it for marketing.
- Limit how we process it, to the extent the law allows.
要行使这些权利，请电邮 sales@love186frozenfood.com 或致电 【待填】+60 12-345 6789。我们会在 21 天内回复。
To exercise these rights, email sales@love186frozenfood.com or call 【待填】+60 12-345 6789. We respond within 21 days.
6. Cookies
6. Cookies
本网站使用必要的 cookies 让网站正常运作（例如记住你选的语言与价钱模式），也可能使用统计工具了解页面表现。你可以在浏览器设定中封锁 cookies，但部分功能可能受影响。
This Site uses essential cookies to work properly — for example remembering your language and price mode — and may use analytics to understand page performance. You can block cookies in your browser, though some features may stop working.
7. 资料安全
7. Security
网站以 HTTPS 加密传输，后台设有存取限制。没有任何系统能保证百分之百安全，但我们采取合理的技术与管理措施保护你的资料。
The Site is served over HTTPS and administrative access is restricted. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your data.
8. 联络
8. Contact
个人资料相关询问：sales@love186frozenfood.com · 【待填】+60 12-345 6789
【待填 完整地址】柔佛 峇株巴辖
Data protection enquiries: sales@love186frozenfood.com · 【待填】+60 12-345 6789
【To be provided — full address】Batu Pahat, Johor, Malaysia